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Usually we can have you up and running in two weeks or less. We start by finding out what your objectives are with your on hold messages—do you want to use it primarily for promotion or more as a customer service tool? Quite often you can do both! We’ll gather information from you about your products and services and then write a first draft and email or fax it to your for changes and review. This process may require two or three drafts and several days to complete. Once we have your script finalized we’ll schedule it for production—usually within 2 to 5 days. Then the production is mailed or emailed (for faster service if you are equipped to burn your own CD). |
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No. The audio program will run on a loop in its entirety. It plays all the way through and then starts over. It is possible for callers to drop in in the middle of a message, however, we construct your production so this works to your advantage—by allowing callers to hear a varied rotation of content. |
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A long time! Even though the audio is playing all the time, nothing is moving inside the machine. The most popular unit we currently sell allows us to record and ship your production on CD. That CD is played one time, and during that time the audio is recorded onto flash memory inside the machine. It is from this flash memory that your message plays—nothing moving, nothing wears out. Prior to CD-based units we offered tape-based systems which worked on the same principle. We’ve had units like that in the field for over 8 years now with a minimal rate of failure. The units we sell come with a 3-yr warranty. |
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Frequently Asked Questions |
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99% of the time the answer is YES! If your business uses a Key or PBX type system there are typically inputs clearly marked (MOH or Music) on the central phone unit. Installation is often as simple as making the connection from the output of the player to the input on your phone system using the supplied audio cables. If you are unable to locate such an input, you may need to consult your system manual or phone vendor. Professional installation and programming is occasionally required. If you do not have a key or PBX type system you can still implement on hold messaging with the use of analog line adapters at your phone stations. This technology has made great strides in recent years and now offers a very reliable solution for small businesses with as few as one telephone line. Please ask for more information. |
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Will messages on hold work with my phone system? |
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How long will the player last—since it’s playing all the time? |
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Does my message start at the beginning for every call placed on hold? |
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How long does it take to get started? |
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Yes, with some limitations… since music used is subject to licensing restrictions (due to copyright laws) we cannot use just any music. Doorman Productions has either acquired the license to use music from a third party or produced music in house which will be used in your productions. We are usually able to meet your request for a particular style of music, but not for specific songs or recordings. Unless otherwise requested, your production will be voiced by Doorman Productions’ founder and owner, Scott Dohrmann. If you prefer a different voice, we can employ the talents of several other world-class voiceover artists, both male and female at no additional charge. |
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Can I select the background music and voiceover talent? |
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When you consider the cost on a per impression basis, advertising on hold is one of the most cost effective forms of advertising ever conceived. Whether your business places 10 or 10,000 calls on hold per day, over time the cost is literally only pennies (or less) per contact. Please visit our Pricing page for complete details. |
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Sounds great! But how much does it cost? |
